Account Manager Permanent

• Position: Account Manager
• Salary: £25,000 – £28,000 per annum plus good company benefits
• Location: Burgess Hill, West Sussex
• Hours: Monday – Friday 08:30 -17:30
• Free parking nearby and also close to train station and bus links

Brilliant opportunity to join this multi award winning company as they continue to grow and develop their business and client offering. Excellent organisation to work for who provide great career opportunities and a welcoming environment in which to work.

The role:

The purpose of this role is to provide internal support. Working closely with members of the sales and operations teams by managing client communications and expectations. Interacting with potential new and existing customers and managing your own accounts

Main duties:

• Acts as primary support to the departmental Account Manager
• Takes ownership of own client accounts and delivers strong customer satisfaction levels
• Proactive in making calls to clients to check customer and contact details and help manage email enquiries
• Collaborates with field-based members of the sales team to ensure efficient service for clients
• Handle and record incoming sales enquiries, qualifying and dealing with as required
• Prepare quotes for clients
• Liaise with production and sales departments to assist an accurate and timely production schedule maintaining client expectations
• Administration & filing of electronic order instructions
• Document generation and distribution to clients via email / mail
• Responsible for handling customer concerns and feedback through to completion along with any process improvements
• Answering incoming calls and pro-actively contacting customers whilst ensuring a high level of customer service
• Attend customer meetings, exhibitions/shows and events on occasions

Competencies / experience needed:

• Flexible, self-motivated and punctual
• Excellent communicator and team player
• Able to act on own initiative / forward thinking / problem solving
• Adaptable and able to multi task and show a willingness to learn new skills
• Ability to work in a busy environment and meet deadlines
• Ability to prioritise work

Skills required:

• High level of computer skills including MS Excel, Word and Outlook
• Excellent written and spoken English, (Maths and English GCSE)

This is a superb opportunity to join an excellent employer who are highly thought and who are highly successful in their field / industry.

First Recruitment Services is acting as an employment agency on behalf of this vacancy