Customer Service Agent Full Time Permanent

• Position: Customer Service Agent
• Salary:  £23,000
• Location:  Polegate
• Hours:  Monday to Friday working 9am to 5.30pm or 8.30am to 5pm
• Free parking available

We are looking for a Customer Service and Dispatch agent to join an engineering company in the Polegate area where you will be providing first line support to customers and scheduling field engineers in this busy and varied customer service role.

As the Customer Service and Dispatch Agent you will:

• Provide excellent Customer Service at all times over the phone and via email
• Data input information onto the service management system
• Raise customer quotes as appropriate and obtain purchase orders from customers
• Check progression of jobs to ensure service level agreements are met
• Provide phone support to engineers in the field
• Log information in to external customers portals
• Monitor and manage all email inboxes
• Scheduling and allocate engineer’s work in the most efficient way
• Make travel arrangements and hotel accommodation booking for field workers
• Raise job numbers for service installs and future planned work
• Ensure spreadsheets are kept up to date

The position is fully office based for the first 6 months, after which hybrid working is available.

You’ll need to have previous experience in an office based role, with good customer service experience and a high level of computer literacy, especially with Microsoft Office such as Word, Outlook and Excel.

This is a busy and varied position.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.