Customer Service Executive Permanent

• Position: Customer Service Executive
• Salary: £22,000 – £25,000
• Location: Shoreham By Sea
• Hours: 9am to 5.30pm Monday to Friday
• Free parking, great benefits and excellent working environment

We are recruiting for a Customer Service Advisor to join a large employer with modern offices and a fun atmosphere in the Shoreham area.

As an experienced Customer Service Advisor you will:

• Deliver exceptional customer service over the phone and via email
• Manage incoming telephone calls & email correspondence from customers
• Work heavily on email, online systems and live chat too
• Investigate and resolve queries, complaints and general information requests from customers
• Record and track interactions with customers on the CRM system
• Promote the benefits, products, and services of other divisions to existing customers
• Conduct related administration for the sales team as required

You’ll need customer service experience and ideally experience handling or investigating complaints. Strong written communication is essential as a lot of the work is on live chat and over email.

This is a full time permanent role paying up to £25,000 for the right candidate and experience and is working Monday to Friday 9am – 5.30pm.

First Recruitment Services are acting as an Employment Agency in relation to this vacancy