Motor Claims Handler

• Position:  Motor Claims handler
• Salary:  £36,000 – £46,000
• Location:  Haywards Heath or Manchester
• Hours:  Monday – Friday
• Benefits: hybrid working model, Free parking, performance bonus

As an Motor claims handler, you’ll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You’ll negotiate settlements, audit repairers, and provide technical guidance to our claims teams. As an Motor claims handler, you’ll oversee motor claims, ensuring vehicles are repaired to pre-accident condition or accurately valued if beyond repair. You’ll negotiate settlements, audit repairers, and provide technical guidance to our claims teams.

Motor Claims Handler responsibilities:

• Ensure vehicles involved in claims are restored to pre-accident condition using the correct repair methods at fair costs.
• Provide a triage solution for non-approved repairers to ensure repairs meet standards.
• Accurately categorize and value vehicles deemed beyond economical repair or stolen/unrecovered.
• Conduct market research to determine repair costs, salvage values, and settlement options.
• Audit and evaluate repairers’ work, making recommendations on repair quality, costs, and service levels.
• Liaise with customers, repairers, and third parties to set clear expectations regarding repairs, total losses, and settlements.
• Handle valuation disputes, total loss reports, and repair-related complaints with technical expertise and clear communication.
• Offer engineering support for third-party claims, credit hire disputes, and mechanical/electrical issues.
• Stay updated on modern repair techniques, vehicle technologies, and industry trends.

Skills & experience required:

• Experience in the motor trade industry
• AQP qualification (preferred)
• Strong negotiation & communication skills
• Technical expertise in modern vehicle repairs and valuation
• Knowledge of relevant legislation (FOS, FSA, DPA)

Benefits

• Hybrid working style
• Annual performance bonus
• Onsite parking
• Team building events
• Volunteering work
• 25 days + plus bank holiday

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.