We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding again in 2024. This is a role where you will be working night-shifts (no lone working) on a rosta basis – four on, four off basis.
The role:
The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist.
Duties of the position include:
Competencies required:
We are looking for an enthusiastic and self motivated professional with the following qualities:
Excellent planning and memory– you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
Team skills – you will need to work with a small team of people within the control room and good communication is essential
Customer skills – an excellent telephone manner and the ability to reassure customers.
Shift pattern
Four nights on
Four off
12 Hour working shift time, shift start time can vary between 1700-0500 and 1900-0700
Salary Package
Based on 42 hours per week
If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you
This is a superb opportunity for a night-shift worker to join an exceptional company.
Apply today for immediate consideration. Short-listing will start soon.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy.
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