Field Service Engineer Full Time Permanent

• Position: Field Service Engineer
• Location: Lewes, East Sussex
• Salary: £35,000 – £40,000 per year plus very good company benefits. All work related expenses, including accommodation will be refunded. There is also a displacement allowance when travelling within the EU of £35 per day, Non EU countries of £45 per day and the rest of the world of £50-£55 per day – weekend days are also included in the allowances. Company vehicle provided for UK visits
• Hours: Monday – Friday, 8:00am-16:30pm – 37 hours per week
• Role based on the outskirts of Lewes.  There is plenty of free parking on site available for all staff.

We are delighted to be working alongside our successful, established and very specialist client as they seek to recruit a Field Service Engineer to join the business. My client is highly thought of within their sector and offers an excellent environment in which to work and progress within the organisation.

This role is full time (Monday-Friday,  37 hours per week) and offers an excellent opportunity to join a very established and reputable company. Due to workplace location on the outskirts of Lewes, it is essential to drive and have your own transport as there is no public transport nearby.

This role will include travel to meet customers and suppliers, which will include overseas trips. Full valid driving licence and passport required.  Approximately  70% of your time will be spent away from the office but this can fluctuate with business needs.

Assisting with packing/unpacking products will require bending, lifting and carrying heavy equipment.

The role – Field Service Engineer

To ensure that customers remain satisfied with their equipment by providing first line technical support to customers and colleagues, repairing equipment in a timely fashion and promoting the service business.

Duties will include:

• Providing technical support and advice to customers, distributors and colleagues via telephone, email and site visits.
• Liaising with customers on logistics, including shipment from factory of new supplies and return of any faulty supplies to the factory.
• Diagnosis and repair of faulty instruments
• Complete service reports
• Timely escalation of cases, when necessary.
• Occasional support of design and development through product testing.
• Occasional building of supplies
• Maintain databases on customer service and produce reports on KPI’s
• Promoting sales of contracts and service parts.
• Occasional attendance at trade shows.
• Installation of systems and other related products
• Training customers in the use of equipment.
• Travel within the UK and internationally as required.

Experience, competencies and knowledge required:

• A full UK driving licence and own transport due to workplace location (office based days)
• HNC/HND in a mechanical or electrical subject.
• Good colour perception, ability to pass colour perception test.
• Must be computer literate (MS Office)
• Manual dexterity combined with ability to use hand and power tools.
• Ability to read and interpret correctly electrical/electronic and mechanical engineering drawings.
• Ability to follow circuit diagrams so as to build instrument point-to-point wiring looms from single cables to form looms and tie-wrap.
• Ability to prepare cables, fit sleeve and solder and or crimp joints.
• Ability to use electrical test equipment, including multi-meters.
• Must have a good telephone manner
• Must be willing to travel both within the UK and internationally, should the need arise for build, repair and/or test work at a client or distributor.

For more information regarding this new and exciting Field Service Engineer opportunity please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.