Customer Service Representative Full Time Permanent

• Position:  Customer Service Representative
• Salary:  £28,000 to £32,000
• Location:  Polegate
• Hours:  42.5 hours a week working 7.30am to 5pm Monday to Friday with 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
• 20 days holiday, free onsite parking, pension scheme, social events

We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.

The Customer Service Representative will:

• Handle customer queries on the phone, in person and over email
• Take and progress bookings for industrial / plant equipment
• Maintain accurate and up to date records both paper and CRM based
• Take and process payments
• Manage complaints and work with drivers to resolve issues
• Process licence applications and complete all related paperwork and administration
• Cover the weighbridge as needed

Skills & experience required:

• Strong interpersonal skills and excellent verbal and written communication
• Able to provide the best level of customer service and to remain calm when dealing with customer complaints
• Previous customer service experience
• Ideally have own transport due to location of the site office

Salary, hours and company benefits:

• £28,000 to £32,000
• 42.5 hours a week working 7.30am to 5pm Monday to Friday, 1 hour lunch. Occasional Saturday mornings and Bank Holidays.
• 20 days holiday
• Free onsite parking
• Pension scheme
• Social events

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.