Customer Service / Scheduler

Bookings Scheduler Full Time Temporary

Our client is looking for a highly organised Smart Interventions Scheduler to join their Operations team. In this pivotal role, you’ll be responsible for coordinating field resources, managing schedules, and ensuring all activities are delivered in line with industry Service Level Agreements (SLAs). The environment is fast paced and dynamic, so strong communication skills, accuracy, and exceptional attention to detail are essential. This a 1 year temporary position which has the potential to be extended.

Key Responsibilities

  • Handle inbound and outbound customer calls to support the timely completion of scheduled work
  • Plan and allocate field staff and contractor appointments to maximise productivity and ensure all Service Level Agreements (SLAs) are met.
  • Maintain accurate and up‑to‑date records across operational systems, including SAP.
  • Prioritise daily workloads using management reports and jeopardy monitoring tools to protect delivery targets.
  • Liaise with engineers, suppliers, and meter operator partners to coordinate activities and resolve scheduling issues.
  • Produce, update, and distribute operational performance reports.
  • Support the creation, processing, and tracking of work orders and purchase orders.
  • Manage customer queries professionally, ensuring issues are resolved promptly or escalated appropriately.
  • Ensure all activities comply with Guaranteed Standards and regulatory requirements.
  • Respond effectively to short‑notice changes and provide support during emergency or high‑priority situations.

Skills & Experience

  • Strong PC literacy with the ability to pick up new systems quickly and confidently.
  • Clear and confident communicator with excellent customer service skills.
  • Comfortable working under pressure within a busy, fast‑moving team environment.
  • Highly organised, with strong administrative accuracy and attention to detail.
  • Self‑motivated, reliable, and committed to delivering consistently high‑quality work.
  • An understanding of electrical networks is advantageous, though not essential.

Success Measures

  • Meeting agreed Service Level Agreements (SLAs) and productivity targets that reflect operational priorities.
  • Maintaining accurate, timely scheduling and ensuring all system updates are completed to a high standard.
  • Receiving positive feedback from customers, suppliers, and internal stakeholders.
  • Using resources effectively to support productivity, minimise delays, and drive cost efficiency.
  • Demonstrating strong safety awareness and full compliance with all relevant standards and procedures.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

  • 24/7 access to NHS approved GP telephone support and prescription services.
  • Access to the UK’s largest employees discount platform.
  • Specialist medical assistance and support hotline.
  • Weekly pay.
  • Hundreds of gym discounts.
  • 24/7 access to mental health crisis support and counselling.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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