Customer Service Agent Full Time Permanent

• Position:  Customer Service Agent
• Salary:      from £25,000
• Location:  Polegate
• Hours: Monday to Friday, 8.30am to 5pm (possible hybrid after probation)
• Benefits:  Holiday 28 days (inc bank holidays) plus your birthday, Life assurance 4 x annual salary. Pension after 3 months, access to discounts, free onsite parking, health and wellbeing and access to Employee Assistance Programme

Are you passionate about delivering world-class customer service and ready to take on an exciting challenge in a dynamic team? Join my client’s Customer Service team where your skills and dedication will truly make a difference!

Reporting to the UK Operations Services Manager, you will provide 1st-line support and updates to customers, managers, and internal stakeholders, while ensuring that every customer interaction exceeds expectations.

The role of the Customer Service Agent will include:

• Coordinating and scheduling reactive breakdowns, installations, decommissions, and other service tasks.
• Managing travel and accommodation arrangements for staff.
• Handling key administration tasks to keep operations running smoothly.
• Collaborating with a small, flexible team in a supportive and fast-paced environment.
• Ensure accurate data entry in the service management system.
• Prepare customer quotes and process purchase orders for chargeable jobs.
• Track job progress to meet Service Level Agreements (SLAs).
• Provide phone support to engineers in the field.
• Allocate work to engineers effectively, ensuring compliance with health and safety policies.
• Organise travel and hotel bookings, maintaining cost efficiency.

Skills and experience required for the Customer Service agent include:

• Excellent interpersonal and customer service skills with proven experience.
• Proficiency in the Microsoft Office Suite – database experience is preferred.
• Strong multitasking and organisational abilities with a keen eye for detail.
• A team player with a positive ‘can-do’ attitude.
• Ability to think proactively and solve problems effectively.
• Good geographical knowledge is advantageous.

Ready to apply? Don’t miss out on this opportunity to contribute to a growing organisation—send us your application today!

Wild Recruitment Limited t/a First Recruitment Services are acting as an employment agency in relation to this vacancy.