Administration / Crawley / Customer Service / Horsham

Patient Coordinator Full Time Permanent NEW

  • Position:  Patient Coordinator
  • Salary:  £12.71
  • Location:  Crawley
  • Hours:  Monday – Friday
  • Benefits: Hybrid work, private healthcare, pension, staff wellbeing program

 

We are seeking two proactive, adaptable, and professional Patient Coordinators to join a dynamic and hardworking team within the medical industry. The team has recently undergone significant changes and is looking for dedicated individuals who can bring structure, reliability, and energy to a busy environment serving private patients.

This is a high-impact, fast-paced role requiring strong communication skills, patience, and a passion for improving the patient journey. The successful candidates will support day-to-day coordination, cancellations, and clinic scheduling, helping people access essential healthcare services without unnecessary delays.

 

Patient Coordinator responsibilities:

  • Manage daily clinic worklists and cancellations using Systema Live software.
  • Be the first person patients speak to by phone, email, or in person.
  • Handle new patient referrals by following set procedures.
  • Book appointments based on medical urgency and waiting times, and raise any issues.
  • Work with patients to find suitable appointment times, including for urgent needs.
  • Send appointment reminders and confirmations on time.
  • Always communicate with patients in a polite and professional way.
  • Support patients with special needs, like arranging interpreters.
  • Keep patients and visitors updated with important information.
  • Answer patient questions and pass on more serious concerns to your manager.
  • Stay informed about how the service works to book appointments effectively.
  • Manage cancellations and waiting lists, updating systems as needed.
  • Follow office procedures across different services and contracts.
  • Reply to queries on time or escalate them if needed.
  • Upload referrals into systems when required.
  • Send out medical reports and alert referrers if there are urgent results.
  • Hit performance targets
  • Support with weekend coverage (1–2 weekends/month).

 

Skills & experience required:

 

  • Background in healthcare or medical administration (vet/healthcare assistant experience a plus).
  • Personality traits: hardworking, patient, professional, flexible, and collaborative.
  • Able to pivot quickly when plans change (e.g. scanner downtime, last-minute cancellations).
  • Comfortable working in a high-pressure environment with people’s lives on pause.
  • Demonstrates purpose-driven work ethic—understands the impact of timely patient care.

 

 

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.

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