Customer Service Advisor – Shift work Full Time Permanent

• Position: Customer Service Advisor
• Salary: £29,200 per annum with a bonus of £3,000 which is paid after two years of continuous service
• Location: Burgess Hill
• Hours: 42 hours per week on a 4 days on, 4 days off basis – 12 hour shift. Shifts available 09:00-21:00 or 12:00-00:00
• Due to remote workplace location it is essential to be a driver and have your own transport

We are delighted to be working alongside our long term client on an exclusive agency arrangement as they seek to recruit an additional (due to company growth) Customer Services Advisor (shift-work) to join their friendly and busy teams close to Burgess Hill.

Duties of the position include:

• Receiving calls for assistance via electronic data transfer, fax and telephone.
• Recording all details taken from customers on the computer database.
• Communicating with all staff via radio, telephone, fax and mobile data.
• Monitoring progress of all work and keeping all parties updated.
• Updating computer job records with details of each job as operatives arrive and complete tasks.
• Providing customers with quotations for both roadside and workshop services.
• Receiving and verifying payment for work via cash, cheque and credit card.
• Carrying out invoicing of company work to motoring organisations.
• Updating both computer and paper records as necessary

Competencies required:

We are looking for an enthusiastic and self motivated professional with the following qualities

• Excellent planning and memory– you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability.
• Team skills – you will need to work with a small team of people within the control Room and good communication is essential
• Customer skills –an excellent telephone manner and the ability to reassure customers.

Shift pattern

• Four days on
• Four days off
• 12 hour working shift time

Salary Package

• Based on 42 hours per week
• Paid at £12.72 per hour, annual salary of £29,200
• Overtime days standard hourly rate, nights and weekends £18.00 per hour

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.