A well-established stockist and distributor of electrical components is seeking a Customer Service Assistant to join their team. This company supplies a wide range of products to industries such as aerospace, defence, medical, industrial, rail, and transportation worldwide. The Customer Service Assistant will play a key role in creating and maintaining customer sales orders on the system. As a Customer service Assistant, you will be responding to customer’s enquiries and updating information and resolving queries.
Customer Service Assistant responsibilities:
Accurately load customer orders onto the system and verify correct entry.
Allocate stock according to order requirements, ensuring availability.
Monitor and manage orders with unallocated lines or those on hold, taking necessary actions.
Handle customer returns by creating credit notes and replacement orders as required.
Respond to customer enquiries regarding the progress of their orders.
Communicate effectively with the procurement and despatch teams to ensure smooth order fulfilment.
Take ownership of resolving customer issues, providing solutions promptly.
Record key performance indicator statistics and produce reports to support continuous improvement efforts.
Review the progress of mass orders to ensure they are being utilised as expected, and ensure that sales coordinators consult with customers if there are discrepancies.
Skills & experience required:
Proficient IT skills
Understand the markets in which they operate and the position of various major competitors in those markets
Exceptional communication skills, both written and verbal
Strong organisational abilities
Polite phone manner and well-spoken
Excellent listening skills
Create documents and spreadsheets
Outstanding customer service capabilities
Effective problem-solving skills
Knowledge of an additional language besides English is advantageous.
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.
