Customer Services Administrator Full Time Permanent NEW

• Position: Customer Services Administrator
• Salary: £23,400 plus very good staff benefits and opportunities to progress within the team and business.
• Location: Haywards Heath, West Sussex
• Hours: Monday – Friday, 08:30-17:00 (1 hour lunch) or 09:00-17:30 (30 minutes lunch). This is an office based role only.
• Office based in Haywards Heath. Very short walk from the nearest mainline station and bus routes. Car parking available nearby paid and free.

This is an excellent opportunity to work for a very reputable, friendly, professional and successful business who are amongst the best companies to work for in Mid Sussex. This opportunity is available due to very strong business growth levels.

Some office admin or office based customer support or telephone based support experience is required for these new and exciting roles. Experience from a retail face to face based role would also be considered.

You will be expected to deal with around 10 inbound calls a day from clients on one of the teams – the rest of the time will be spent dealing with correspondence, emails and admin.

Other roles are available where you would be expected to deal with around 20-30 inbound calls a day alongside a lower amount of email and admin based work.

The Role – Customer Services Administrator

You will be responsible for providing high quality customer service to global suppliers and clients.

You will handle inbound and outbound customer contacts, answering questions and resolving any queries. You will also process orders using a number of contact methods, including email.

You will work within a client hub handling customer contacts via email, live chat, and social channels.

You will be fully trained in all systems you need to use and given in-depth knowledge of all products and services.

Duties and responsibilities:

• Moving between voice calls and email duties as necessary
• Switch between inbound and outbound work as necessary
• Working with local and remote team members
• Meet productivity and departmental quality targets
• Maintain a high level of knowledge across different products and systems
• Cross sell products and retain customers

Competencies, knowledge and experience required:

• Excellent communication skills – both verbal and written
• Good general IT literacy
• Good time management and ability to multi-task
• Good team player
• Ability to work to deadlines.
• Good general level of education
• Customer service experience preferred but this is not essential
• Some office experience preferred

This is an excellent opportunity to use your skills within a superb organisation who offer a great working environment and a place to grow, thrive and progress in your career and within the business.

For more information regarding this new and exciting opportunity, please apply now! Short-listing will take place soon – don’t miss out!

Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.