Technical Support Associate Full Time Hybrid Permanent

• Position:  Technical Support Associate
• Salary:  £25,000
• Location:  Brighton – office based for 4-6 months training then hybrid/remote
• Hours:  Monday – Friday, 9:00am – 5:30pm (37.5 hours per week, some flexibility required for out of hours support)

• Benefits: Workplace pension, private healthcare, access to training and technical certifications, individual and company-based bonuses, excellent long-term progression opportunities, hybrid-to-remote working model (after training)

A values driven telecom and ISP business in Brighton is seeking a Technical Support Associate due to continued business growth. They are a small and friendly team looking for someone with a strong desire to work in technical support or 1^st line helpdesk, ideally with related technical qualifications.

The business offers progression in technical support and the opportunity to undertake relevant certifications with them over time.

The Technical Support / 1^st Line Support role includes:

• 1st line technical support via phone and email, lots of work on the phone with customers logging technical queries and support tickets
• Logging and managing support tickets
• Troubleshooting connectivity, VoIP, and network-related issues
• Monitoring systems and responding to service alerts to prevent outages
• Assisting with provisioning and administration of telecoms and connectivity services
• Working closely with internal teams, suppliers, and clients
• Maintaining accurate documentation of processes and resolutions

Skills & experience required:

• Excellent written and verbal communication skills
• Strong customer service skills with a confident phone manner
• Basic network understanding (Routers, Switches, Firewalls, VoIP, LAN/WAN)
• Recent graduate (or equivalent) in a tech-related subject OR strong interest in IT/technical support
• Ability to learn quickly and adapt to new technologies

Salary, hours and company benefits:

• £25,000
• Monday – Friday, 9am – 5:30pm (37.5 hours per week, some flexibility required for out of hours support)
• Workplace pension
• Private healthcare scheme
• Access to training and technical certifications
• Discretionary bonuses
• Excellent progression opportunities long term
• Hybrid/remote working after 4-6 months training

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.