Customer Service Advisor Permanent Temporary

• Position: Customer Service Advisor (Temporary)
• Salary: £11.84ph
• Location: Rochdale (Hybrid)
• Hours: Monday to Sunday shifts to cover 8am – 9pm. 5 days a week
• Parking available

Our client based in Rochdale are looking to recruit Customer Service Advisors to assist customers with the smooth flow of parcels from collection to delivery. Hybrid working is available after training. This is a shift based role covering the core hours of 8am – 9pm and will require you to work alternate weekends. Shift times Monday to Saturday either 8am – 4pm or 1pm – 9pm, Sunday hours will require you to work 9am -5pm. 

Duties will include:

• Use vehicle tracking technology to keep an eye on parcel movement, ensuring they are on schedule and in compliance with delivery timelines.
• Address Delays and Disruptions: Identify any delays or disruptions in the parcel flow and take immediate corrective actions to minimize customer impact.
• Proactively identify and resolve issues that may arise during the parcel flow process to ensure a seamless customer experience.
• Investigate and address customer queries and concerns regarding their parcels, providing them with accurate and timely information.
• Work closely with internal teams to resolve systemic issues and improve the overall efficiency of the parcel tracking and delivery process.
• Strive for high levels of customer satisfaction by delivering exceptional service and effective issue resolution.
• Assist store colleagues with questions or issues related to our parcel delivery services, fostering strong working relationships.

Key Skills required:

• Excellent Customer Service experience
• Computer literate
• Problem solving skills
• Ability to manage multiple tasks at once
• Ability to prioritise
• Ability to work quickly and accurately
• Eagerness to explore ways in which tasks can be done more efficiently and process improvements.

Working for First Recruitment as a Temporary Worker is a great opportunity to experience a variety of work places within different industries, whilst offering flexible working hours.

You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:

• 24/7 access to NHS approved GP telephone support and prescription services
• Access to the UK’s largest employees discount platform
• Specialist medical assistance and support hotline
• Weekly pay
• Hundreds of gym discounts
• 24/7 access to mental health crisis support and counselling

*First Recruitment Services are acting as an employment agency in relation to this Assignment.